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In our previous blog post we discussed “The Truth About What to Do When Clients Don’t Play Nice”. Most likely, you will never even land a client who is abusive and will not have to worry about how to let go of problem clients.

However, there are other issues that may make you decide you need to jettison a client. The trick is to do so without burning bridges or creating ill will (though nobody likes being terminated, of course – neither client nor service provider).

One of the best things you can do is hand a client on to another service provider who is better suited to the client’s needs. (You’ll create goodwill on both the part of the client and the new service provider.)

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Clients are human beings and let’s be truthful sometimes clients don’t play nice. They don’t always communicate well and sometimes they make assumptions, expect you to do things outside your agreement, don’t pay on time, snap at you, criticize, complain, wheedle and (occasionally) not thank you.

If you’ve taken the actions mentioned in our previous blog posts such as “Build a Loyal Client Base Today” and “Today’s Ways to Find and Land New Clients” to attract top-drawer customers who are an ideal fit for your personality and business, these will be minimal. But we’re all human. Sometimes service providers make mistakes too. Sometimes clients don’t play nice.

When a client complains, it is stressful and disappointing.

Here’s what to do to turn negative reactions into opportunities for growth and for improving communication.

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